# Pixel not found? What to check

> Plaintext version for LLMs. Canonical HTML: https://askbowtie.com/docs/troubleshooting/

What each check message means and how to fix it: the line is not there yet, a different token, Tag Manager, or no visits yet.

You pasted the line and the check still says no. Almost every case is one of five things, and each one has a message in **Settings → Pixel**. Find your message below.

## What the check does

When you press **Check**, askbowtie fetches your homepage once and looks for the tracker line in the HTML your server sends. It follows redirects, so a site that sends the bare domain to `www` checks out fine. You can check again after 15 seconds; sooner than that we return the last answer.

A site moves through three states:

| State | It means |
| --- | --- |
| Pending | No tracker line found on the homepage yet. |
| Verified | The line is on your homepage. A line that carries your own token also proves the site is yours. |
| Live | A real visit has arrived. Traffic and conversions start filling in. |

## Find your message

| Message | What to do |
| --- | --- |
| We could not find the pixel yet | Open your live homepage, view the page source and search for `bowtie.js`. If it is not there, the deploy has not gone out or a cache is serving the old page. Give it a few minutes, clear the cache, check again. |
| The pixel carries a different token | Your page has a tracker line, but not yours. Copy the line from Settings → Pixel and replace the old one. The token is unique to your site and is how we know it is yours. |
| Installed through Tag Manager? | The check reads the HTML your server sends, so it cannot see a tag that Tag Manager adds in the browser. That is expected. Open your site in a new tab and your first visit confirms the install. |
| Checked seconds ago | Wait 15 seconds and press Check again. |
| No visits have arrived yet | We can see the pixel but nothing has been sent. Open your site in a new tab, then check again. |

## Visits missing even though it says live

- **Your own visits on WordPress.** Logged-in WordPress browsing is excluded on purpose. Test in a private window, or signed out.
- **The line is on some pages only.** It has to load on every page, so put it in the shared layout, not in one template. A single-page app needs it once in the root layout; route changes are followed automatically.
- **An old tokenless line.** A tag without the token still sends events, but the site stays unverified and the data stays hidden from your agent. Copy a fresh line from Settings.

Still stuck

Email [support@askbowtie.com](mailto:support@askbowtie.com) with the site address and the message you see.

New here? Start with [Install the tracker](/docs/install/), and see the [consent page](/docs/consent/) if visits stop after a visitor opts out.

## Add your site

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